Refund Policy
This policy explains when subscriptions and credit purchases on Pedigree Lab can be refunded. Please read it before you buy. It is part of our Terms of Service, and it does not limit any refund rights you have under the law where you live.
1. Subscriptions
Annual subscriptions can be refunded in full within 14 days of the original purchase, provided the account has not used premium-only features during that period. After the 14-day window, subscription payments are non-refundable, and your subscription stays active until it expires. Subscriptions do not renew automatically, so there is nothing to cancel.
2. Credits
Credit packs are non-refundable once the credits have been added to your balance. Unused credits do not expire. If you pay for a credit pack and the credits never reach your balance because of a technical error, contact us at any time and it will be refunded in full, as described below.
Credits spent on posting, featuring or boosting a Marketplace listing are not returned when the listing is removed, sold or expires. Boosts (paid extensions that add days to an active listing) are non-refundable once applied, and the added days stay on the listing.
3. Failed or duplicate payments
If you are charged twice for the same purchase, or your payment goes through but no subscription time or credits reach your account, contact us right away. These cases are always refunded in full, however long ago they happened.
4. Card payments
Card payments are processed by Lemon Squeezy, Fungies or Polar as merchant of record. Approved refunds go back to the original card through that provider and usually appear within 5 to 10 business days, depending on your bank. If you no longer have access to the original card, contact us and we will work out an alternative with you and the provider.
We currently accept card payments only. If we offer other payment methods later, such as cryptocurrency, their refund terms will be added to this policy before they become available.
5. How to request a refund
Contact us through our Contact page or at [email protected] with your account email, the order or transaction number and the reason for your request. We reply to refund requests within 2 business days and send approved refunds within 5 business days; after that, timing depends on the payment provider and your bank.
When a payment is refunded, we take back what it added to your account: the subscription days from that purchase that are still left, the credits it added (down to your current balance, never below zero), and any welcome bonus days or credits that came with it.
6. Chargebacks
If you believe a charge is wrong, please contact us before disputing it with your bank or card issuer; we resolve nearly all problems quickly when contacted directly. A chargeback can lead to your account being suspended, and the subscription time and credits from the disputed payment are removed.
7. Changes to this policy
We may update this Refund Policy from time to time. Changes are posted on this page with a new effective date and apply to purchases made after that date.